HOW ARE WE DOING SURVEY 2011

Please follow the link to complete our survey.

This is your opportunity to let us know how we are doing, and ways to improve your experience with us.

file:///How Are We Doing - January 2011.doc

E-mail back this survey to KaylaP@quesnelcdc.com

RESULTS AND ACTION PLAN: 

How Are We Doing Results

The Child Development Centre offers a variety of services that promote the healthy development of children and their families.  Your opinions are important to us and will help us to evaluate and improve those services.

 1.   Please indicate which locations you were aware of that the Child Development Centre will provide services to its clients.

      Clients’ Homes     62.29%     Daycares/Preschools                           78.57%          

      Schools               42.86%     In the Community (eg. Rec. Centre)       35.71%

      CDC Facility         85.75%     Aboriginal Centre                                 28.57%

      No Response         7.14%

 2.        2.   Which of the following statements do you think best describes the CDC’s referral      system?

a.       Anyone can make a referral to the CDC.                                  71.43%

b.      Doctors must agree to any referrals made to the CDC.                 7.14%

c.       Only service providers can refer to the CDC.                               7.14%

d.      No Response                                                                          14.29%

3.      Would you recommend CDC services to a friend, client, or family member?                                                                                           

 YES 100%    NO  0%

 4.      Are you aware of any obstacles that might make it difficult for children and their families to receive our services?                                 

 YES  42.86%   NO  50%   No Response 7.14%

       If yes, please describe:

       33.33% Said Lacking transport

       21.42% Said Waitlists

         7.14%  Said Unaware of services

         7.14%  Said There was limited services for children over the age of                                        

      5.      Are you aware of any gaps in service that the CDC should be more active in addressing?                                                               

YES  7.14%   NO  85.71%    NO Response  7.14%

          If yes, please describe:    “Being respectful at all times of all programs in our community. Not putting one type of program’s importance over another.”

     6.   The CDC uses a team approach in the delivery of services to children.  A child’s treatment   team will be made up of people from both the CDC and the community.  Have you ever been a part of a team organized by a CDC staff member?    

   YES  78.54%     NO 14.29%     No Response  7.14%

           If yes, please provide any information you think might help us to improve the process:    

“All [their] team experiences have been overall very positive”

“Consultants are not always reliable as to when they say they will visit”

      7.   At times when you have contacted the CDC were you treated in an appropriate,              courteous,respectful manner?                   

 YES  100%     NO 7.14%

 comments:   “Everyone is very friendly.”  “Always treated nicely” 

One clients had checked both YES and NO.

 8.   Please describe what we do well.  CDC is great with helping all children and families, never having to wait long for follow up treatments, promptly addressing any of the client’s concerns, and that the CDC has a “multi disciplined approach.” Kids love it here!  

      21.43%  Had no response.

 9.  Please describe any changes we could make to improve services offered by the CDC to the children and families of Quesnel?

      21.43% Had no response

      7.14%  Said “Keep as is”

      7.14%  Replied with “?”

 10.  Did you find the survey questions easy to understand and complete? 

 YES  92.86%  NO 0%  NO Response  7.14%

  Thank you for responding to this survey.                                 http://www.quesnelcdc.com

BACKGROUND:

In the past, the Quesnel and District Child Development Centre has conducted a community wide survey to receive input from community partners, clients, and others with whom the centre has had contact. Information gathered from these surveys has been used, informally, to assess the level of support in the community, make changes to services, and generally to improve the quality of service provided. In August 2005, this survey (copy attached) was revised by the Continuous Quality Improvement (CQI) committee and sent out to 110 community partners and service providers. Response was excellent for a survey of this type, with 52 responding over a period of six weeks. The results were collated and discussed by the CQI committee. From the results, the following action plan has been developed.  The CQI committee has agreed that community providers will be surveyed every two years.

COMMENTS:

The CQI committee was pleased with the response to this community survey. The information from the results and the comments received were valuable in developing an action plan to improve services and the community profile of the CDC.  It was noted that in future surveys, an opportunity should be given for the respondent to identify him/her self. This could identify sectors of the community, such as daycares, physicians, public health etc., where trends may be occurring.  It would also give us a way of identifying respondents that had additional feedback they wanted to share.